Refund policy

EXCHANGES - FREE SHIPPING (CONTINENTAL U.S. ONLY)

Items in new, unwashed, and unworn condition with original tags still applied can be exchanged for another size up to 60 days after purchase.

Upon completion of your exchange via the portal, a return shipping label will be generated for you with instructions for return. Once we receive the original item(s), we will process the exchange and send out the new item(s) to the original shipping address. Email notifications, including tracking information, will be sent throughout the exchange process.

STORE CREDIT - FREE SHIPPING (CONTINENTAL U.S. ONLY)

Items in new, unwashed, and unworn condition with original tags still applied can be returned for store credit in the form of a gift card up to 60 days after purchase.

Upon completion of your return for store credit via the portal, a return shipping label will be generated for you with instructions for return. Once we receive the original item(s), we will process the return for store credit. You will receive a digital gift card in the amount of the return via email to use on our website. Email notifications will be sent throughout the store credit return process.

REFUNDS - SHIPPING & HANDLING FEE (CONTINENTAL U.S. ONLY)

Items in new, unwashed, and unworn condition with original tags still applied can be returned for a full refund to the original payment method up to 60 days after purchase.

Upon completion of your return for a refund via the portal, a return shipping label will be generated for you with instructions for return. Once we receive the original item(s), we will process the return and refund the original payment method. Email notifications will be sent throughout the refund process.

INTERNATIONAL ORDERS - SHIPPING & HANDLING FEE

We are not able to provide our prepaid return labels for addresses outside of the U.S. As a result, all international customers are responsible for their return shipping to and from Chêne Gear. Only orders in the continental U.S. qualify for free shipping.